Terms of service

1. About These Terms

Thank you for shopping with Stitch and Shape. This page explains the rules that apply when you visit stitchandshape.com (the "Website") or buy any of our downloadable patterns. Stitch and Shape is a brand owned and run by Del Monte Ecom Co ("Stitch and Shape," "we," "our," or "us"), based in Los Angeles, California, USA.

When you browse the Website, open an account, or complete a checkout, you are agreeing to follow these Terms of Service (the "Terms"). Our Privacy Policy and Refund Policy are part of these Terms as well, so please read them too. If you don't accept these Terms, please don't use the Website or buy from us.

Our shop serves customers in the United States only. Prices, policies and promotions on the Website are written for US shoppers.

2. One-Time Purchases Only

Every purchase on the Website is a single, one-time payment for the patterns in your order. We do not offer subscriptions, memberships, clubs, free trials, automatic renewals or recurring billing of any kind. Your payment method is charged once, at checkout, for the total shown, and we will never charge it again for that order. There are no hidden fees or extra charges.

All sales are final. Refunds are never issued automatically. They are only considered when you request one, in the cases explained in our Refund Policy.

3. Using the Website
Who may use the Website

When you use the Website, you confirm that:

You are 18 or older, or a parent or legal guardian is helping you and has agreed to your use;
You are legally able to enter into a binding agreement;
No law prevents you from using the Website; and
The details you give us are true, up to date and complete.
Our products

Stitch and Shape sells digital cross-stitch and embroidery patterns. Before you buy, please keep the following in mind:

Downloads only. Every product is a digital file, usually a PDF. We do not ship anything physical: no fabric, floss, hoops, needles, kits or finished pieces.
Read the listing first. Each listing tells you what you need to know, such as the stitch count, the finished size on a given fabric count, the floss colors and brand, the stitches used, the difficulty level and the file format. It's up to you to check these details and make sure your device can open PDF files before you order.
Your finished piece may look different. Product photos show samples stitched by us or our test stitchers. Your result can vary in size, color and look depending on your fabric, fabric count, thread brand, how many strands you use, your tension and your own technique. These differences are normal and are not faults in the pattern.
Items for little ones and pets. If you stitch something for a baby, a young child or a pet, you are responsible for choosing suitable materials and checking the finished item for loose threads, beads, buttons or other small parts.
Pattern updates. We may fix, revise, retire or change patterns at any time without notice. If we correct a pattern you have bought, we may make the corrected file available to you.
Your account

If you open an account, keep your password private. You are responsible for everything done through your account. If you think someone else has used it, tell us right away at info@stitchandshape.com. We may suspend or close accounts that break these Terms, or that we reasonably believe are involved in fraud, abuse or the sharing of our patterns.

4. Buying From Us
Orders

Placing an order is an offer to buy. The confirmation email we send only tells you we've received your order; the sale is accepted once your download is made available to you. We may decline, limit or cancel any order, for example if we suspect fraud, if a product or price was listed in error, or if the order breaks these Terms. If we cancel an order you've already paid for, we'll refund the full amount to your original payment method.

Prices

All prices are in US dollars and can change without notice. You pay the price shown at checkout when you place your order. If a price is clearly wrong, we may cancel the affected orders and refund them in full.

Sales tax

Where the law requires sales tax on digital products, it will be calculated and shown at checkout.

Payment

Full payment is due when you place your order, as a single one-time charge. Payments are handled securely by trusted third-party payment processors, and we never keep your complete card number. By entering payment details, you confirm that you have permission to use that payment method.

Order checks

Some orders may need to be verified. We might contact you to confirm your details, and we may cancel an order if it can't be verified.

Getting your patterns

Your patterns are delivered online. Once your payment goes through, we'll email you a download link, and if you have an account, your files will also appear there. Most downloads are ready instantly, though in rare cases it can take up to 24 hours.

Please double-check your email address at checkout, and look in your spam or promotions folder if the email doesn't arrive. If you still don't have your files after 24 hours, contact info@stitchandshape.com.

Download links may expire or allow only a limited number of downloads, so save your files to your device and keep a backup. We aren't responsible for files lost after you've downloaded them, but we'll do our best to send you a fresh copy of anything you've bought.

We consider a pattern delivered once the download link has been sent to the email address you gave us, or once the file is available in your account.

Refunds

Because our patterns are digital and delivered immediately, all sales are final. Refunds are only considered upon request, in the cases explained in our Refund Policy, such as a file that won't download or open, an accidental double purchase, or a pattern that is significantly different from its description. The Refund Policy is part of these Terms.

Discount codes, promotions and gift cards
Only one discount code or offer can be used per order, unless we say otherwise.
Codes must be entered at checkout and can't be added to an order after it's placed.
Codes have no cash value, may not be transferred where stated, and may be changed or withdrawn at any time.
We may cancel orders that abuse a promotion, for example by using a single-use code many times, using codes that were leaked or not issued to you, or taking advantage of a pricing mistake.
If we offer gift cards, they can't be refunded or exchanged for cash, except where the law requires it.
5. Our Intellectual Property

Everything on the Website belongs to Del Monte Ecom Co or to the people who license it to us. That includes patterns, charts, color keys, instructions, written content, photos, graphics, logos, the site design, and the Stitch and Shape name and brand. It is protected by US and international copyright, trademark and other intellectual property laws.

We give you a limited, personal permission to browse the Website and shop with us. This permission can be withdrawn, is not exclusive, and can't be transferred to anyone else. Without our written approval, you may not copy, reproduce, share, edit, adapt, publicly display or use our content for any commercial purpose.

6. Pattern License

Buying a pattern gives you a license to use it. It does not transfer ownership of the pattern or its copyright to you. Unless a listing says otherwise:

You may download the pattern, print it and stitch from it for your own personal use.
You may not share, copy, resell, upload, distribute or give away the pattern file or printed copies, in full or in part, whether you charge for it or not. This includes posting it on websites, social media, file-sharing platforms, forums or group chats.
You may not translate, rewrite, redraw or re-chart the pattern, or publish its instructions, charts or photos as your own work.
You may sell finished pieces you stitched yourself from our patterns in small handmade quantities, as long as you credit Stitch and Shape as the designer. Mass production and factory manufacturing of items made from our patterns is not allowed.

If a pattern is shared or distributed without permission, we may suspend your account, cancel your license and take legal action.

7. Acceptable Use

When using the Website, you agree that you will not:

Use it for anything illegal, fraudulent or harmful;
Try to get into our systems, other customers' accounts or private areas of the Website without permission;
Disrupt or damage the Website, for example by uploading viruses or other harmful code;
Use bots, scrapers, crawlers or other automated tools to access, copy or monitor the Website or its content without our written permission;
Place fraudulent orders or pay with a payment method you're not allowed to use;
Pretend to be someone else, or give a false impression of your connection to any person or business; or
Share, resell or pass on patterns bought from us, or misrepresent your relationship with Stitch and Shape.

If you break these rules, we may suspend or end your access to the Website.

8. Content You Share With Us

You may send us reviews, photos of your finished stitching, comments or ideas, or tag us and use our hashtags on social media (together, "Your Content"). When you do, you allow us to use Your Content to promote and run our business, including on the Website, in marketing and on social media. This permission is worldwide, ongoing, free of charge and not exclusive, and it lets us copy, edit, adapt, publish and display Your Content, and pass these rights on to others who work with us.

You confirm that you own Your Content or have the right to share it, that it doesn't infringe anyone else's rights, and that it isn't illegal, defamatory or offensive. We may remove Your Content or choose not to publish it at any time. We don't pay for Your Content.

9. Other Websites and Services

The Website may link to or use services run by other companies, such as payment processors, file delivery services and social media platforms. We include them for your convenience. We don't control them and aren't responsible for their content, policies or practices, and a link doesn't mean we endorse them. Your use of those services is at your own risk and under their own terms.

10. No Warranties

THE WEBSITE AND EVERY PRODUCT WE SELL ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. AS FAR AS THE LAW ALLOWS, WE MAKE NO PROMISES OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE WEBSITE OR OUR FILES WILL ALWAYS BE AVAILABLE, ERROR-FREE, SECURE OR FREE FROM VIRUSES OR OTHER HARMFUL ELEMENTS. WE ALSO DO NOT PROMISE THAT A PATTERN WILL GIVE YOU A PARTICULAR RESULT, OR THAT PRODUCT DESCRIPTIONS AND OTHER CONTENT ARE ALWAYS ACCURATE, COMPLETE OR UP TO DATE.

SOME STATES DON'T ALLOW CERTAIN IMPLIED WARRANTIES TO BE EXCLUDED, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS DEPENDING ON WHERE YOU LIVE.

11. Limits on Our Liability

AS FAR AS THE LAW ALLOWS, DEL MONTE ECOM CO AND ITS OWNERS, OFFICERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES. THIS INCLUDES LOST PROFITS, LOST DATA, THE COST OF FABRIC, THREAD OR OTHER SUPPLIES, AND DAMAGE TO REPUTATION OR GOODWILL, WHETHER IT ARISES FROM YOUR USE OF THE WEBSITE OR OUR PRODUCTS, YOUR INABILITY TO USE THEM, OR ANYTHING YOU MAKE FROM OUR PATTERNS. THIS APPLIES EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.

IN ANY CASE, THE MOST WE WILL OWE YOU FOR ANY CLAIM CONNECTED TO THESE TERMS OR A PURCHASE IS THE AMOUNT YOU PAID FOR THE PRODUCT THAT THE CLAIM IS ABOUT.

SOME STATES DON'T ALLOW CERTAIN DAMAGES TO BE LIMITED, SO SOME OF THESE LIMITS MAY NOT APPLY TO YOU.

12. Your Responsibility to Us

You agree to protect and compensate Del Monte Ecom Co and its owners, officers, employees and agents, and to defend them, against any claims, losses, damages, liabilities and costs (including reasonable legal fees) that result from: (a) your breach of these Terms; (b) your misuse of the Website or our products, including sharing patterns without permission; (c) items you stitch or sell using our patterns; (d) Your Content; or (e) your breaking any law or violating someone else's rights.

13. Governing Law and Disputes

The laws of the State of California govern these Terms and any dispute about them or about your purchases, without applying rules that would point to another state's laws.

Talk to us first. If you have a problem, please email info@stitchandshape.com before starting any legal claim, and give us at least 30 days to work it out with you in good faith. Most issues can be settled quickly this way, at no cost to either side.

Where claims are heard. If we can't resolve a dispute informally, it must be brought only in the state or federal courts located in Los Angeles County, California, and you agree to those courts having jurisdiction over you. This does not take away any right you have under law that can't be waived to bring a claim in your local courts or in small claims court.

Individual claims only. As far as the law allows, you may bring claims against us only on your own behalf, and not as a plaintiff or class member in a class action or other representative proceeding.

14. General Terms
If part of these Terms is invalid. If a court finds any part of these Terms invalid or unenforceable, that part will be applied as far as the law allows, and the rest of the Terms will still apply in full.
No waiver. If we don't enforce a right or a rule in these Terms, that doesn't mean we've given it up. A waiver only counts if we put it in writing.
Transfer of these Terms. You can't transfer these Terms or your rights under them to anyone else without our written consent. We may transfer them as part of a merger, acquisition or sale of our business or assets.
The whole agreement. These Terms, our Privacy Policy and our Refund Policy are the complete agreement between you and us about the Website and your purchases. They replace any earlier agreements or understandings on these topics.
15. Updates to These Terms

We may revise these Terms from time to time. When we do, we will post the new version on this page and change the "Last updated" date at the top. Changes apply from the moment they are posted, and continuing to use the Website after that means you accept them. Each order is governed by the version of the Terms in place on the day you placed it.

16. Contact Us

We're happy to help! Reach out anytime:

Email: info@stitchandshape.com
Company name: Del Monte Ecom Co
Address: 2699 1/2 N Beachwood Dr #586, Los Angeles, CA 90068, USA
Website: stitchandshape.com
Support Hours: 9:00 AM – 5:00 PM PST, Monday – Saturday